Order Dispatch
At Rufiys, we strive to get your natural hair care products to you as quickly as possible. All orders are dispatched within 24 hours of order placement, ensuring your neem wood combs reach you without delay. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Partners
We partner with the best shipping providers to ensure fast and reliable delivery. Our logistics team selects the most efficient courier service for your location, prioritizing speed and safety so you can enjoy your eco-friendly hair care products in the shortest time possible.
Delivery Timelines
Domestic Shipping (India): Once dispatched, your order typically arrives within 3-5 business days for metro cities and 5-7 business days for other locations.
International Shipping: For international orders, delivery usually takes 7-15 business days, depending on your country and customs clearance. Additional duties or taxes may apply, which are the responsibility of the customer.
Shipping Costs
- Free Shipping: We offer free shipping on all domestic orders above ₹349.
- Standard Shipping: For orders below ₹349, a flat shipping fee of ₹40 applies for domestic deliveries.
- International Shipping: Shipping fees for international orders are calculated at checkout based on your location and order weight.
Order Tracking
Once your order is dispatched, you’ll receive a tracking link via email or SMS. You can track your package in real-time and stay updated on its journey to your doorstep. If you don’t receive tracking details within 48 hours of order placement, please contact our support team at contact@rufiys.com.
Delivery Delays
While we work hard to ensure timely delivery, occasional delays may occur due to unforeseen circumstances like weather conditions, courier delays, or regional restrictions. If your order is delayed beyond the estimated delivery window, please reach out to us, and we’ll assist you in resolving the issue promptly.
Shipping Address Accuracy
Please ensure your shipping address is accurate and complete at the time of order placement. Rufiys is not responsible for delays or non-delivery due to incorrect addresses. If an order is returned to us due to an incorrect address, we’ll reship it at the customer’s expense.
Damaged or Lost Shipments
We pack our neem wood combs with care to ensure they arrive in perfect condition. However, if your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) at support@rufiys.com. We’ll arrange a replacement or refund as per our Return Policy.
Contact Us
For any shipping-related queries, feel free to reach out to us at contact@rufiys.com or call us at +91-9876543210. We’re here to help you enjoy a seamless shopping experience with Rufiys!